Anglian Water have produced a 2 page leaflet about protecting your home from flooding this winter, especially following on from the very dry summer of 2025. You can read it here. Please feel free to pass on this information. 

Mid Suffolk have updated their website with useful information as well as a reminder of the ongoing support available.  Please continue to liaise with your district councillor(s) should you require any further information or local help.

We are asking for your support to encourage all affected residents to report significant flooding to individual properties by clicking on this link and using the Highways Reporting Tool, if they do not have access to the internet they should call the SCC customer service number: 0345 606 6171.

How to use the Reporting Tool:
Click on Report It, (green button in the top left hand corner) then click Drainage and Flooding and select the most appropriate drop down option. Please include as much information as you have, there is also an option to upload photos.

Once a report has been submitted, officers will contact the resident to gather further information and prioritise those locations that meet the criteria for an official investigation (known as a Section 19 Investigation). It is anticipated that this initial contact will be made during the next week. The investigations will follow, but until the scale of the challenge is determined it is difficult to estimate the timescale to complete this task. It is expected to take at least several weeks, but could take months before all of the investigation reports are published.

It is far too early to say what new projects may be possible to reduce the risk of this type of flooding happening again. The results of the investigations may reveal opportunities for the Council and other responsible organisations (such as the Environment Agency), landowners and homeowners to increase resilience to flooding. The Government currently has a 6-year, £5.2 Billion programme to fund flood risk projects and there is the potential to access this in Suffolk, however local match funding from local authorities, businesses and even homeowners is often required to fully fund this work.

If you know of residents in your communities which suffered significant flooding to their property, please forward them this email and encourage them to use the reporting tool to allow us to prioritise the next steps.

Useful Information

Click on this link for further information about Flood Risk Management in Suffolk 

Click on this link to the Riparian ownership guide 2019 (responsibilities for managing ditches and other watercourses):

 If you have any questions, please email: floods@suffolk.gov.uk – but please do not submit reports of flooding to this inbox and be aware our response times may be slower than usual in the short term.

 

FLOODING AND YOUR PROPERTY:

According to the Environment Agency, over two million people in England live and work in properties at risk of flooding from rivers or the sea, whilst more face flood threats from groundwater, surface water, sewers, and reservoirs.

Here is a link to a guide to preparing for a flood and protecting your property - https://www.gocompare.com/home-insurance/flooding-and-home-insurance/limiting-flood-risk-and-damage/

In extreme conditions you won't be able to stop flood water, and you should always put personal safety above attempts to protect property and possessions. Despite this, there are steps that you can take to keep water out, to buy yourself time to preserve property and possessions, and to limit the damage that flood water does.